How to reset your password

If you have forgotten your password, you can request a password reset link.

Step 1

Tap on the 'Profile' icon at the bottom of the page.

Step 2

Click 'Forgot password? Reset password'.

Step 3

Enter the email address linked to your Newt account and tap 'Reset'.

Step 4

Please check your emails and click on the 'Reset Password' link. It may take up to 15 minutes for the email to come through. If you have not received your email, please check your spam and junk folders. Please note, the link will only be valid for 30 minutes.

Step 5

Follow the instructions to reset your password. 

If you are taken to the Newt shop and asked to provide your current password, select your name in the right-hand corner and log out. Go back to your password reset email again and follow the link.

Step 6

Return to the 'Profile' page and log in to your account.

If your new password isn't accepted, select 'Show' to ensure there are no typos. We also recommend checking you have a strong internet connection. 

If you need any further help, please do not hesitate to contact our Support Team.

Email - [email protected]